When your dosimetry program depends on stable equipment, you need responsive help—not guesswork. ProxDose™ provides Panasonic® dosimetry systems support to keep workflows running smoothly, reduce downtime, and maintain confidence in your monitoring program.
Whether you need troubleshooting, maintenance guidance, calibration support, or process improvement, our team responds quickly and documents what matters. In addition, we support healthcare, dental, veterinary, industrial, environmental, and government facilities. As a result, your support aligns with real-world compliance needs.
Quick Benefits
ProxDose™ delivers technical support services designed to keep dosimetry operations accurate, compliant, and operational. Specifically, our capabilities span both daily operations and long-term system stability.
Core capabilities include:
Service Standards
Our technical support services cover the full dosimetry lifecycle. For example, we assist with immediate troubleshooting as well as long-term optimization.
Trusted, efficient service to minimize downtime
Our technicians deliver dependable repair and maintenance services that keep systems online. Most importantly, we focus on fast diagnosis, clear communication, and practical solutions.
Repairs and maintenance include:
Precision calibration for accurate, compliant readings
Calibration plays a critical role in accurate dose measurement. Therefore, ProxDose™ specializes in Element Correction Factor (ECF) calibration to support defensible and consistent results.
ECF calibration services include:
DOC software setup, updates, and secure assistance
We provide full lifecycle software support to keep dosimetry platforms current and secure. Whenever possible, issues are resolved remotely to minimize disruption.
Software support includes:
Expert guidance for dosimetry and radiation programs
With decades of combined industry experience, our consultants help organizations build and maintain compliant dosimetry programs. Moreover, we tailor every recommendation to your operational environment.
Consulting focus areas include:
Many facilities rely on Panasonic® workflows. However, we also support additional platforms. Consequently, clients managing multiple systems or planning transitions receive continuous support.
Supported technologies include:
If you are unsure which system you use, send model numbers or photos. Then, we will recommend the best support path.
We keep the support process efficient and transparent. First, you describe the issue. Next, we confirm system context. Then, we guide resolution.
If hardware service is required, we explain options clearly and route you appropriately.
Contact ProxDose™ if you experience:
Sometimes troubleshooting reveals that a component has reached end-of-life. In those cases, replacement may be the fastest solution. Therefore, we make it easy to move from support to hardware without delay.
Related links:
It includes troubleshooting, workflow guidance, maintenance recommendations, and practical support to keep Panasonic® TLD operations stable and compliant.
No. In addition to Panasonic® workflows, we also support Landauer InLight® and Harshaw®-based dosimetry workflows depending on your needs and configuration.
Yes. We can help you plan a transition, reduce downtime, and keep monitoring continuity during changes in technology or service model.
Yes—many issues can be resolved remotely with error details, photos, and a quick review of your workflow. If on-site support is required, we’ll recommend the best path.
Send system model numbers, error messages, what changed recently, and any photos of the issue. If relevant, include recent QC outcomes and your typical workflow steps.
Yes. We focus on clear guidance and documentation-friendly recommendations so your program remains organized for inspections and internal reviews.
Response time depends on volume and issue complexity, but we prioritize active workflow interruptions and provide clear next steps as quickly as possible.
Yes. If support indicates you need replacement parts or equipment, we can route you to Dosimetry Equipment Sales and recommend practical options.
We’ve simplified our rates and eliminated extra fees. Enjoy prepaid
annual dosimetry service at $75/badge/year — no charge for control
badges and free U.S. shipping.